Terms & Conditions

1. Program Description

The Kerivan-Lane Customer Care Texting SMS program is operated by Kerivan-Lane, Inc. (“Kerivan-Lane,” “we,” “us,” or “our”), a Massachusetts company providing home heating fuel delivery and HVAC services. Through this program, we send automated text messages to customers who have opted in, replying by text to messages they send us and following up within that conversation.

Some replies may come from Kerivan-Lane's automated assistant rather than a staff member. The assistant identifies itself as automated, answers truthfully if you ask whether it is automated, and you can ask for a member of our staff at any time.

2. How to Opt In

To enroll in the SMS Customer Care Texting program, complete the opt-in form. By submitting that form with the required consent checkbox selected, you agree to these Terms & Conditions and our Privacy Policy.

You may also opt in simply by sending a text message to (315) 444-0279 — texting us first constitutes your consent to receive replies about your inquiry — or by giving verbal consent on a recorded phone call with our office.

You must be the account holder or authorized user of the mobile number provided, and you must be 18 years of age or older to participate.

3. Message Frequency

Message frequency varies with the conversation. You will generally receive messages only in reply to messages you send us, plus any follow-ups needed to resolve your inquiry. Texting us does not enroll you in any other Kerivan-Lane SMS program — proactive notifications and reminders each have their own separate opt-in.

4. Costs

Kerivan-Lane does not charge a fee for this SMS program. However, message and data rates may apply depending on your mobile carrier and service plan. Please check with your carrier if you are unsure about your messaging rates.

5. How to Opt Out

You may cancel your enrollment in this program at any time. To stop receiving messages, reply STOP to any text message you receive from us. You will receive one final confirmation message and will receive no further SMS notifications unless you re-enroll.

You may also opt out by contacting us directly (see Section 8 below).

6. How to Get Help

For help with this SMS program, reply HELP to any message you receive. You may also reach us by:

• Phone: (781) 444-0279
• After-hours emergencies: (617) 527-1745
• Email: service@kerivanlane.com

7. Carrier Disclaimer

Carriers, including but not limited to AT&T, Verizon, T-Mobile, and US Cellular, are not responsible for delayed or undelivered messages. Kerivan-Lane is not liable for messages that are delayed, undelivered, or lost due to carrier limitations, network outages, or other factors outside our control.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Kerivan-Lane shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your participation in this SMS program, including but not limited to delayed or unanswered replies resulting from delayed or undelivered messages.

9. Changes to the Program or These Terms

Kerivan-Lane reserves the right to modify, suspend, or cancel the SMS Customer Care Texting program at any time. We also reserve the right to update these Terms & Conditions at any time. When we make material changes, we will update the “Effective” date at the top of this page. We may also notify active subscribers by SMS. Continued participation in the program after a change takes effect constitutes your acceptance of the updated terms.

10. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions.

11. Contact Us

If you have questions about these Terms & Conditions, please contact us: