1. Introduction
Kerivan-Lane, Inc. (“Kerivan-Lane,” “we,” “us,” or “our”) is committed to protecting the privacy of individuals who participate in our SMS Delivery Notification program. This Privacy Policy describes how we collect, use, and safeguard your information when you opt in to receive text message notifications regarding your fuel oil or propane deliveries.
This policy applies solely to our SMS notification program. For our general website privacy practices, please visit kerivanlane.com.
2. Information We Collect
When you opt in to our SMS program, we collect:
- Your mobile phone number
- Your name (if voluntarily provided)
- The date and time you opted in
- A record of your consent
- Delivery-related account information already on file with Kerivan-Lane (such as service address and scheduled delivery dates)
We may also receive standard carrier metadata (e.g., delivery receipts or error codes) when messages are sent or received.
3. How We Use Your Information
We use the information described above solely to:
- Send you SMS notifications about your upcoming or in-progress fuel oil or propane deliveries
- Maintain records of your opt-in consent as required by applicable law and carrier guidelines
- Respond to STOP, HELP, or other keyword commands you send
- Improve the quality and reliability of our notification program
We will not use your mobile number to send marketing or promotional messages without your separate, explicit consent.
4. Information Sharing
We do not sell, rent, or trade your mobile phone number or personal information to third parties for their marketing purposes.
We may share your information with:
- Twilio, Inc. — our SMS service provider, which transmits messages on our behalf. Twilio acts as a data processor and is bound by its own privacy policy and security obligations.
- Legal or regulatory authorities — if required by law, court order, or to protect the rights, property, or safety of Kerivan-Lane or others.
5. Data Retention
We retain your mobile phone number and consent record for as long as you remain an active subscriber to our SMS program, plus a reasonable period thereafter as required for legal, regulatory, or business purposes. If you opt out by sending STOP or contacting us directly, we will cease sending messages promptly and will retain only the records necessary for compliance purposes.
6. Your Choices — How to Opt Out
You may withdraw your consent and stop receiving SMS notifications at any time by:
- Replying STOP to any text message you receive from us
- Calling us at (781) 444-0279
- Emailing us at service@kerivanlane.com
After opting out, you will receive one final confirmation message and no further SMS notifications unless you re-enroll.
7. Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or mobile network is completely secure, and we cannot guarantee absolute security.
8. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Kerivan-Lane, Inc.30 Charles Street
Needham, MA 02494
Phone: (781) 444-0279
Email: service@kerivanlane.com
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective” date at the top of this page. Continued participation in our SMS program after such changes constitutes your acceptance of the updated policy. We recommend checking this page periodically for updates.