Terms & Conditions

1. Program Description

The Kerivan-Lane Service Reminders SMS program is operated by Kerivan-Lane, Inc. (“Kerivan-Lane,” “we,” “us,” or “our”), a Massachusetts company providing home heating fuel delivery and HVAC services. Through this program, we send automated text messages to customers who have opted in, reminding them to schedule their annual heating system tune-up.

Reminder messages are automated. If you reply to a reminder, your reply may be answered by Kerivan-Lane's automated assistant, which identifies itself as automated, or by a member of our office staff.

2. How to Opt In

To enroll in the SMS Service Reminders program, complete the opt-in form. By submitting that form with the required consent checkbox selected, you agree to these Terms & Conditions and our Privacy Policy.

You may also opt in through your online customer portal at myaccount.kerivanlane.com, or by giving verbal consent on a recorded phone call with our office. However you enroll, we record the date, time, and manner of your consent.

You must be the account holder or authorized user of the mobile number provided, and you must be 18 years of age or older to participate.

3. Message Frequency

You will receive up to 3 reminder messages per year: an initial reminder when your annual tune-up is due, and up to two follow-ups spaced at least a week apart. Reminders stop for the season as soon as you book your appointment, reply to a reminder, or opt out.

4. Costs

Kerivan-Lane does not charge a fee for this SMS program. However, message and data rates may apply depending on your mobile carrier and service plan. Please check with your carrier if you are unsure about your messaging rates.

5. How to Opt Out

You may cancel your enrollment in this program at any time. To stop receiving messages, reply STOP to any text message you receive from us. You will receive one final confirmation message and will receive no further SMS notifications unless you re-enroll.

You may also opt out by contacting us directly (see Section 8 below).

6. How to Get Help

For help with this SMS program, reply HELP to any message you receive. You may also reach us by:

• Phone: (781) 444-0279
• After-hours emergencies: (617) 527-1745
• Email: service@kerivanlane.com

7. Carrier Disclaimer

Carriers, including but not limited to AT&T, Verizon, T-Mobile, and US Cellular, are not responsible for delayed or undelivered messages. Kerivan-Lane is not liable for messages that are delayed, undelivered, or lost due to carrier limitations, network outages, or other factors outside our control.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Kerivan-Lane shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your participation in this SMS program, including but not limited to missed tune-up appointments resulting from delayed or undelivered messages.

9. Changes to the Program or These Terms

Kerivan-Lane reserves the right to modify, suspend, or cancel the SMS Service Reminders program at any time. We also reserve the right to update these Terms & Conditions at any time. When we make material changes, we will update the “Effective” date at the top of this page. We may also notify active subscribers by SMS. Continued participation in the program after a change takes effect constitutes your acceptance of the updated terms.

10. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions.

11. Contact Us

If you have questions about these Terms & Conditions, please contact us: